Privacy Policy
Last Updated: June 2026
At TreatInKerala, we are committed to protecting your privacy and the confidentiality of your medical and personal details. This policy describes how we collect, use, and safeguard your information when using our estimate forms and concierge services.
1. Information We Collect
We collect information crucial for preparing an accurate medical estimate and travel itinerary, including: full name, country/nationality, age, gender, WhatsApp number, email address, and any medical files or prescriptions you share.
2. How We Use Your Data
Your medical and personal information is used exclusively to generate customized treatment quotes, consult with doctors at our partner facilities, coordinate local accommodation, and organize transport/translator services.
3. Data Confidentiality & Security
Your sensitive health records and details are secure. We do not sell, trade, or share your data with third-party advertisers. It is strictly shared with accredited clinical partners and hospitals you select for your care.
4. Legal Framework Compliance
We structure our processing to respect privacy guidelines, including the Digital Personal Data Protection (DPDP) Act 2023 of India, and GDPR principles for European or Middle-Eastern international travellers.
5. Consent & Your Rights
By submitting your request, you consent to our medical coordinator reaching out via WhatsApp or email. You hold the right to review, update, or request deletion of your records by contacting us at care@treatinkerala.com.
For any questions or concerns regarding this policy, please reach out to our privacy compliance officer. — care@treatinkerala.com